Refund Policy
When refunds may apply and how eligible requests are processed.
Refunds are processed as per service stage and payment gateway settlement rules. Eligibility depends on whether verification or filing work has already started.
1. When refunds may apply
- Duplicate payment due to technical error
- Service cancelled before document verification begins, subject to review
- Other eligible cases approved by support after assessment
2. When refunds may not apply
- After document verification or filing preparation has started
- Government fee components already paid or submitted
- Delays caused by incomplete or incorrect documents
3. How to request
Contact support with your application number, payment reference, and reason for the request. Approved refunds are processed to the original payment method as per gateway timelines.